Posted - 30 Jan 2009 : 11:47:57
| Sometimes users try to contact us through email, but when we reply (which we always do!!!), we'll receive a message from their spam filter that our reply has been blocked. As you can imagine it will be impossible for us to contact these users about this, because all our emails will be bounched back.
Some users get very angry when they do not receive any replies on their messages, but of course we can not do anything about it
This is one of the main reasons that we limit support through emails and you'll have to use this forum instead.
You might not be aware of it, but some ISPs block emails for you so they will not even reach your email account! This is a very common reason (99% of the time!!!) why our emails will not reach you!
Please contact your ISP to make sure they have not blocked our emails. They should be able to find our emails in they logs.
The following email providers are known to block our emails:
If you do not receive any replies, please send us an email from an alternative (more reliable) email address!
You can also contact us using the forum and you'll obtain assistance in the forum!